Privacy Policy

Last Updated: December 2025

1. Information We Collect

When you interact with Iqbal Electronics Co. WLL through our website, email, phone, or WhatsApp Business, we may collect the following information:

• Contact Information: Name, email address, phone number, company name, and business address
• Business Information: Industry type, business requirements, order preferences
• Communication Records: Messages, inquiries, and correspondence through various channels including WhatsApp
• Website Usage: IP address, browser type, pages visited, time spent on site
• Order Information: Product inquiries, purchase history, delivery preferences

2. How We Use Your Information

We use your personal information for the following business purposes:

• Processing and responding to your business inquiries and orders
• Providing customer support and technical assistance
• Communicating about our products, services, and business updates
• Improving our website and service quality
• Maintaining business records and compliance with legal requirements
• Facilitating communication through WhatsApp Business for customer support

3. WhatsApp Business Communication

When you communicate with us via WhatsApp Business (+965 5087 1871), please note:

• WhatsApp messages are encrypted end-to-end by WhatsApp
• We use WhatsApp Business for customer support, order inquiries, and business communication
• Your WhatsApp messages are subject to WhatsApp's Privacy Policy
• We may retain message content for business records and customer service improvement
• You can opt-out of WhatsApp communication at any time by informing us

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Business Partners: With distributors or suppliers when processing your orders
• Legal Requirements: When required by law, regulation, or court order in Kuwait
• Business Transfer: In connection with any merger, acquisition, or sale of assets
• Service Providers: With trusted service providers who assist in our business operations

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:

• Secure communication channels and encrypted data transmission
• Access controls and authentication measures
• Regular security assessments and updates
• Staff training on data protection and privacy

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Business communication records may be retained for up to 7 years for compliance purposes.

7. Your Rights

You have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your personal information (subject to legal requirements)
• Opt-out of marketing communications
• Request information about how your data is processed

8. Cookies and Website Analytics

Our website may use cookies and similar technologies to enhance your browsing experience. These help us understand website usage patterns and improve our services. You can control cookie settings through your browser preferences.

9. International Data Transfers

As a Kuwait-based company, your data is primarily processed within Kuwait. If we need to transfer data internationally for business purposes, we ensure appropriate safeguards are in place to protect your information.

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a new "Last Updated" date.