Terms of Service

Last Updated: December 2025

1. Company Information

Iqbal Electronics Co. WLL is a limited liability company established in Kuwait, specializing in mobile phone wholesale and distribution. We are a subsidiary of Iqbal Group of Companies, operating since 1970.

• Registration: Licensed in Kuwait under commercial law
• Address: Sharq, Block 5, Al Shuhada Street, Building 38, Kuwait 15400
• Business Hours: Saturday to Thursday, 9:00 AM - 1:00 PM & 4:00 PM - 10:00 PM
• Contact: +965 5087 1871 | javid@iqbalelectronics.com

2. Services Offered

We provide the following B2B services:

• Mobile Phone Wholesale: Bulk sales of smartphones and mobile devices
• Brand Distribution: Authorized distribution of Apple, Samsung, Xiaomi, OPPO, Realme, Honor, Motorola
• Logistics Support: Import, customs clearance, and delivery services
• Business Consultation: Market insights and product recommendations
• After-sales Support: Warranty processing and technical assistance

3. WhatsApp Business Terms

We use WhatsApp Business (+965 5087 1871) for customer communication. By contacting us through WhatsApp, you agree to:

• Use WhatsApp exclusively for legitimate business inquiries
• Respect our business hours for non-urgent communications
• Provide accurate information about your business requirements
• Not share sensitive financial information through WhatsApp
• Understand that WhatsApp communications are governed by WhatsApp's Terms of Service
• Allow us to retain message history for business records and service improvement

4. Order Process and Terms

4.1 Order Placement

Orders can be placed through:

• Direct phone communication: +965 5087 1871
• Email: javid@iqbalelectronics.com
• WhatsApp Business: +965 5087 1871
• In-person visits to our office

4.2 Order Confirmation

• All orders require written confirmation via email or official document
• Pricing is subject to market fluctuations and currency exchange rates
• Minimum order quantities may apply for wholesale purchases
• Product availability is subject to stock and import schedules

4.3 Payment Terms

• Payment terms will be specified in each order confirmation
• Accepted payment methods include bank transfer, cash, and approved credit terms
• Credit terms are subject to approval and established business relationships
• Late payment charges may apply as per agreed terms

5. Product Information and Warranties

5.1 Product Authenticity

All products sold by Iqbal Electronics are genuine and sourced directly from authorized distributors or manufacturers. We guarantee the authenticity of all products.

5.2 Warranties

• Products come with manufacturer warranties as applicable
• Warranty terms vary by brand and product type
• Warranty claims must be processed through authorized service centers
• We assist in warranty processing but are not responsible for manufacturer warranty decisions

5.3 Product Information

• Product specifications are based on manufacturer information
• Images and descriptions are for reference only
• Actual product appearance may vary slightly from images
• We are not responsible for manufacturer changes to product specifications

6. Shipping and Delivery

• Local Delivery: Available within Kuwait City and surrounding areas
• Shipping Costs: Based on location, quantity, and delivery urgency
• Delivery Time: Typically 1-3 business days for in-stock items
• Import Orders: 7-21 days depending on product availability and customs clearance
• Risk Transfer: Risk transfers to buyer upon delivery confirmation

7. Returns and Exchanges

7.1 Return Policy

• Returns accepted within 7 days of delivery for unopened products
• Products must be in original packaging with all accessories
• Custom or special orders are generally non-returnable
• Return shipping costs may apply unless product is defective

7.2 Exchange Terms

• Exchanges subject to product availability
• Price differences must be settled for upgraded products
• Exchange requests must be made within 48 hours of delivery

8. Limitation of Liability

Iqbal Electronics Co. WLL's liability is limited to the purchase price of the products. We are not liable for:

• Indirect, incidental, or consequential damages
• Business interruption or lost profits
• Damages exceeding the value of products purchased
• Force majeure events including government restrictions, natural disasters, or supply chain disruptions
• Third-party actions or decisions by manufacturers

9. Intellectual Property

• All trademarks and brand names are property of their respective owners
• Our website content, logos, and materials are protected by copyright
• Unauthorized use of our intellectual property is prohibited
• Product images and descriptions are for business use only

10. Confidentiality

Both parties agree to maintain confidentiality regarding:

• Pricing information and commercial terms
• Business strategies and market information
• Customer lists and business relationships
• Technical specifications and product roadmaps

11. Governing Law and Disputes

• Jurisdiction: These terms are governed by the laws of Kuwait
• Dispute Resolution: Good faith negotiation is preferred for dispute resolution
• Legal Action: Any legal proceedings will be conducted in Kuwait courts
• Language: In case of translation disputes, the English version prevails

12. Business Relationship

12.1 Customer Obligations

• Provide accurate business and contact information
• Comply with all applicable laws and regulations
• Use products for legitimate business purposes only
• Respect payment terms and commercial agreements

12.2 Professional Conduct

• All business communications should be professional and respectful
• False or misleading information may result in service termination
• We reserve the right to refuse service to any business

13. Data Protection

Customer information is handled according to our Privacy Policy. We are committed to protecting business data and personal information in compliance with applicable laws.

14. Modifications to Terms

We reserve the right to update these Terms of Service. Changes will be communicated through our website and direct communication channels. Continued use of our services constitutes acceptance of updated terms.

15. Termination

Either party may terminate the business relationship with appropriate notice. Outstanding obligations and warranties remain valid after termination.